If you face the following problems within 24 hours of delivery, you can request for a replacement or return:
- Different product or size
- Defected, damaged or counterfeit product
- You haven’t used or unpacked the product
Steps to return a product:
- Inform us through Chat or phone number: 01799-773457
- Include all received products, free gifts and all other elements.
- You may send it to us or ask for a pickup time.
We don’t allow return for the following issues:
- If you use any product
- Any damage or harm of the products due to misuse.
- If you unable to provide all of the received elements.
Am I eligible for refund?
We can refund you for the following issues:
- If you pay the bill in advance but the product is out of stock or unsent.
- If the product different, damaged, defected or counterfeit.
- If the product is unused or intact.
Expected time to refund:
For delivered parcels:
- Generally, we require 10-15 business days after shipping back the products to us.
For non-delivered parcels:
- We take 2-3 business days to refund the payment if you face above issues.